It’s a Web 2.0 World
I’m still jazzed about an experience I had a couple of weeks ago involving Twitter and the domain/web host I use for all of my blogs, GoDaddy.com.
Here’s the story.
I got a notice about an unexpected charge on my credit card from GoDaddy. Fifty-five dollars. Apparently, I had gone over the space limitations for one of my websites and was therefore billed for it.
So I called GoDaddy.
No luck.
I got the problem resolved on the technical side, but no refund.
What’s an angry, chronic-foot-in-mouth-diseased-guy to do?
In the old days I would have fired off a nasty-gram (snail nail pre-1997, email post-1997). And most likely, nothing would have come of it. But in the Web 2.0 world we live in today, I decided to tell all of my Twitter friends about my bad experience. That’ll show ‘em! Here’s what I wrote:
“GoDaddy charged me $55 for going over on my blog’s bandwidth. No warning. I’ve been a loyal customer for 2 yrs. Way to go customer service!”
OK, so I was a little harsh.
And maybe a little unfair.
But I was mad, so gimmie a break!
I felt slightly better, but definitely resigned myself to the fact that I had lost $55 by making a dumb mistake with my web host (yes, I admit it, I did mess up!).
Then I got an email.
It was from GoDaddy.
To be precise, it was from @GoDaddyGuy (if you use Twitter, you understand this). And in the email @GoDaddyGuy explained very clearly why I was charged. However, because GoDaddy.com was sorry for any miscommunication or mix-up, they refunded the $55!
Why the change of heart?
Twitter!
Not only did they give me the refund, but they explained a way to reorganize the domains I have registered with them to save me even more money!
I promptly apologized and posted a new tweet singing GoDaddy’s praises:
“I take back everything I said about GoDaddy. They saw my tweet and gave me a refund! Thanks, @GoDaddyGuy for your email and great service!”
I know this is all very silly. But it shows what a wonderful, connected, Web 2.0 world we live in! The possibilities are endless…
